Standard Price: £6.75+vat Spend £50.00+vat and delivery will be Free!
Scotland (Highlands)
Standard Price: £19.95+vat Spend £50.00+vat and delivery will be £14.95+vat
Furniture may be subject to extra delivery charges. Please see the basket page for delivery prices on furniture.
Delivery timescale
The majority of orders are despatched within 2 working days. Products out of stock are usually delivered within 28 days assuming suppliers have stock.
Orders are dispatched on working days (Monday-Friday) only.
Your credit card may be charged prior to dispatch. This does not indicate a guarantee of dispatch or acceptance of order.
DBSWorld Ltd/Directinabox cannot be held responsible for the industrial action or other factors that affect couriers or the Royal Mail.
We do not supply international orders. Currently, we do not ship to the Channel Islands, Ireland or Northern Ireland.
Privacy
DBSWorld Ltd/Directinabox only collect information that we require for your order. This complies with the Data Protection Act.
On rare occasions we may need to email customers and your email address will be kept. For example we will inform you of any manufacturer recalls or Health and Safety warnings relating to products that you have purchased.
Trademarks
All trademarks belong to their respected companies.
General
Customers must pay for goods prior to despatch with exception of DBSWorld Ltd/Directinabox authorised credit account customers.
Account customers are required to pay for goods within 30 days of invoice unless agreed in advance otherwise.
Customer credit accounts are available only to businesses and will only be opened at the discretion of DBSWorld Ltd/Directinabox.
Results of product searching through the DBSWorld Ltd/Directinabox website or external sites shall be the responsibility of the customer to ensure the correct products are being purchased.
Prices are subject to change at any time and without notice.
Delivery and despatch times are estimates only and shall not be of the essence of the contract.
All risk of products supplied passes to the customer at time of delivery.
Guarantee
Every product comes with a one year guarantee unless specified otherwise.
Products that are not guaranteed by the manufacturer are guaranteed by DBSWorld Ltd/Directinabox and you will need to email us with a description of any fault to initiate a return.
Returns
The customer must inspect the goods upon delivery and report any delivery errors or faults within 3 working days of receipt.
Damaged goods must be returned to DBSWorld Ltd/Directinabox within 28 days of receipt.
Faulty products accepted by DBSWorld Ltd/Directinabox will be refunded in full or exchanged for a product of the same value.
Accident damage, neglect or misuse of items or worn items will not be acceptable for return.
Customers that have modified any product will void their warranty.
Carriage costs cannot be refunded except where the mistake is that of DBSWorld Ltd/Directinabox or goods returned under DSR regulations.
Expediated delivery costs are classed as a service and these delivery costs cannot be refunded if goods are delivered on time, even if returned under DSR regulations if the service was provided. Standard delivery charges are covered by DSR regulations.
The customer shall pay any carriage costs involved in a return where the goods supplied are as requested and are not faulty.
DBSWorld Ltd/Directinabox will not promise that any product will last for a pre-determined amount of time and will not be acceptable for return under this reason.
Incorrectly ordered products or unwanted returns not covered by the DSR regulations will be subject to a 15% restocking charge with a minimum £2 charge. These items must be returned within 28 days and be a condition fit for resale. Resellers will pay the handling charge on any return and must report the return within 3 working days.
Some products are special order and may not be returned and the order cannot be cancelled under any circumstances. These products will be identified on the website prior to ordering.
Refunds will usually be made by the same method of payment within 30 days.
We regret that food items cannot be returned.
DBSWorld Ltd/Directinabox will not guarantee any product for longer than 12 months. All claims for products over 12 months from date of purchase are between the customer and the manufacturer. DBSWorld Ltd/Directinabox recommend that warranty cards are completed and returned to the manufacturer.
Acceptance of order
Fulfilment of an order is subject to stock availability and DBSWorld Ltd/Directinabox are under no obligation to accept your order.
Failure to obtain authorisation for payment will result in cancellation of your order.
We do not accept orders paid for by a non-UK card.
Delivery will only be accepted to physical addresses only and PO Box number only deliveries may not be supplied unless a courier would be able to find your location.
Failure to provide a complete address will delay your order.
By completing the checkout with DBSWorld Ltd/Directinabox website, you are making an offer to purchase the goods at the advertised price. DBSWorld Ltd/Directinabox may refuse this offer.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
DBSWorld Ltd/Directinabox is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. The postage or delivery cost of the return is payable by the customer.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
To recycle locally, please contact your local authority for details of your local recycling facilities.
Battery Regulations
The Waste Batteries and Accumulators Regulations: Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Please contact us for our business premises address.
Alternatively, you can find your local recycling facility at either www.recyclenow.co.uk or www.recycle-more.co.uk.
Direct Business Supplies have been in business since 1983, selling office products, custom printing and Meto label products. We are registered with Companies House as DBS World Ltd.
